Thank you for your email. Library notices are sent to the email address associated with your library account. If an email address is not available or if a notice bounces back as undeliverable, a paper notice is mailed to the primary mailing address associated with your library account.

It is the responsibility of library users to provide current contact information. Countway is not responsible for non-receipt of notices. Non-receipt of library notices is not sufficient reason to justify the reduction or cancellation of library fines or fees.

To update your contact information, please follow the instructions below appropriate to your situation:

If you have any further questions, please call us at (617) 432-2136 or send an email to