The Countway Library is open the following hours:
Monday-Thursday 8:00 AM - 11:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 12:00 noon -7:00 PM
Sunday 12:00 noon - 11:00 PM
All circulation functions are available during library hours. Privileges and financial functions are available until 30 minutes prior to close.
Monday-Thursday noon-5:30 PM
By Appointment 617-432-2134
Walk-in hours Monday-Friday 9:00AM-5:30PM
By Appointment 617-432-2170
General Conduct: Countway Library is committed to providing a safe, comfortable, and clean environment to its users. Library users are expected to conduct themselves in a manner that is consistent with these goals, as well as all University policies and applicable laws. Disruptive or illegal behavior may result in temporary suspension or permanent revocation of library privileges, referral to appropriate academic or administrative authorities, or prosecution. Prohibited activities include (but are not limited to):
Food and drink: Beverages in covered or closed containers are permitted throughout most of the library. Food may be eaten in the user lounge on L2, where a vending machine is located. There is no food or drink permitted in the Center for the History of Medicine.
Cell phones: Talking on cell phones is permitted in the 1st Floor lobby, the internal stairwells, and in closed study rooms. Cell phone use is not permitted in the Russell Reading Room, the 2nd Floor Reference area, or the open stacks/study areas on L1, L2, and the 3rd Floor.
Fliers and signs: May be posted in the copy areas on each floor as well as in the vending and patron lounge on Level L2. All postings must be dated. Any fliers or signs more than a month old or without a date are subject to removal.
All patron circulation records are confidential. Do not give any patron record or circulation information to any person other than the patron. The only time circulation records can be released to anyone other than the patron is by order of subpoena.
This policy is in accordance with the American Library Association’s Policy on Confidentiality of Library Records and the American Library Association Code of Ethics.
If an investigator comes to the Library in person and requests information about users or employee records (e.g., circulation records, reference inquiries, interlibrary loan requests, etc.) or presents a search warrant:
The staff member should respond by saying: “I am not the person who can provide you with this information. You need to speak with one of the following people:
The administrative offices are located on the fourth floor.”
The staff person then immediately calls David Osterbur and Ashley Sway to inform them that an investigator is in the Library.
If this inquiry occurs during evening or weekend hours, Ashley Sway may be reached at (937) 232-4347. If no one is available, contact Harvard University Police Department at 432-1212 (Medical Area).
David or Ashley should immediately call the HUPD at 432-1212 and the Office of General Counsel at 495-1280.
If the investigator has a warrant and wants to take immediate action HUPD needs to be contacted immediately and must attend the search. The HUPD will coordinate the follow up with the Directors’ Office.
If the investigator is there to serve a subpoena, employees should NOT accept a subpoena on another person’s behalf. The staff person who receives the subpoena should contact David Osterbur and Ashley Sway. They will contact HUPD and OGC.
If an investigator calls and asks for information, the employee who answers the telephone should respond by saying: “I am not the person who can provide you with this information, Please contact David Osterbur at (617) 432-2636 or Ashley Sway at (617) 432-1206.”
The employee should immediately contact David Osterbur or Ashley Sway to inform them that an investigator has telephoned asking for information.
David Osterbur or Ashley Sway should immediately contact the HUPD at (617) 432-1212 and the OGC at (617) 495-1280.
The HUPD will notify the Directors’ Office to coordinate the follow up with the appropriate offices.
If a member of the news media calls and asks for information:
The employee who answers the telephone should respond by saying, “I am not the person who can provide you with this information. Please contact HMS Public Affairs at (617) 432-0442 and library administration at (617) 432-2144.”
Any member of the media who enters the Countway in search of information or requests permission for to take photographs should contact HMS Public Affairs at (617) 432-0442 first. If they are allowed into the library, they must be accompanied by a representative of HMS.
Upon taking possession of a lost/found item, please follow these procedures: