SUMMARY & GOALS
The interview and usability studies gathered feedback from students to understand their current study environment, expectations of using the libraries during COVID-19, and any usability issues with the seat booking prototype. The post-visit survey gathered experience feedback and the likelihood of rebooking.
- Amy Deschenes
- Song Ha Kim
- Claire DeMarco
- Enrique Diaz
- Danielle Lavoie
- Current Study Environment. Where are students currently studying and how does it compare to their normal study environment?
- Seat Booking Expectations. What are students’ expectations for booking and using the library for studying during COVID-19? What kind of information do students need to determine whether they would like to use Seat Booking?
- Seat Booking Usability. How do student expectations compare with their impressions of the prototype? Are there any usability issues or necessary clarifications with using the prototype?
- Feedback on service & booking. How do students feel about using the service? Are they likely to rebook? (Post-visit survey)
Participants were interviewed about their current study environment, how it compares to a non-COVID study environment, and their expectations on booking a library study space during COVID-19.
Participants then used the Seat Booking prototype to complete a task in booking a seat, talking through the process of booking, receiving confirmation information, and their expectations of the in-person experience.
Students who reserve a seat will be sent a Qualtrics survey after their visit. A raffle prize will be offered as an incentive. As of 10/19/20 we’ve had over 80 responses.
- Usability testing: Five students living on-campus; two first-year students and three graduate students.
- Survey: All students who make a booking will receive the survey via email.
Key Takeaways on Prototype Usability & Policies
- All students were able to book a seat on the prototype, but the majority wished it was clearer that the maps can be used to understand the seat names/locations. Many students believed that clicking on the seat name would show them more information about the seat (e.g. location, map).
- Some students want clarification that Seat Booking is for individual use only, especially in hoping to collaborate in study rooms or by booking adjacent seats with peers.
- The inability to bring food/drink (especially water) was the biggest deterrent to using Seat Booking. Students want to know if they can leave/return during their booked time slot. The second biggest deterrent to using Seat Booking was a long distance between the library and their living location.
- Students want clarification on when to use the check-in link (i.e. Do I check in when I arrive at the library, or at my desk?)
- While library services are desirable (e.g. printing, scanning, materials), none of the students cited a lack of services as a reason to not use Seat Booking.
- Students want library signage that reminded them of policies and procedures such as reminders on how to check in/out.