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  • Claimed Return & Lost Items
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The steps for marking an item either Claimed Return or Lost differ only in which status is selected. See also Working in the patron record.

Change Loan Status to Claimed Return

  1. Select/Verify current location

  2. Go to Fulfillment >> Manage Patron Services

  3. Scan/Type patron ID (If typing ID, click Go)

  4. On the Loans tab (the default), change the Loan Display drop-down to All Loans

  5. Find the item in the list
  6. Click the row action item list icon (the ellipsis) and select Claimed Return
  7. Click OK to complete

Note: If an item has been marked Lost, you won't be able to mark it as Claimed Return. See the process below for marking an item Found, then go through this process to mark it as Claimed Return.


Change Loan Status to Lost

Note: items not on loan cannot be manually marked Lost. Only items on loan can be flipped to Lost status. A system job marks items that are 45 days overdue as lost automatically.
However, staff can manually mark an item as Lost if the patron reports it as lost, stolen, or otherwise unreturnable.

  1. Select/Verify current l­­­­­­­ocation

  2. Go to Fulfillment >> Manage Patron Services

  3. Scan/Type patron ID (If typing ID, click Go)

  4. On the Loans tab (the default), change the Loan Display drop-down to All Loans

  5. Find the item in the list 
  6. Click the row action item list icon (the ellipsis) and select Lost
  7. Click OK to confirm the replacement charge

    1. As currently configured, the replacement fee is fixed and not optional


If an Item is Found - Undoing Claimed Return or Lost

If a patron finds an item thought to be Claimed Returned or Lost:

  1. Select/Verify current l­­­­­­­ocation

  2. Go to Fulfillment >> Manage Patron Services

  3. Scan/Type patron ID (If typing ID, click Go)

  4. On the Loans tab (the default), change the Loan Display drop-down to All Loans

  5. Find the item in the list 
  6. Click the row action item list icon (the ellipsis) and select Found
  7. Click OK to complete

  8. The item will return to a status of Loan, and any replacement fees will be removed

 

 


 

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