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  • Issues Mapping a drive to Sharepoint Online

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Before trying the following, ensure you did log into your site with Internet Explorer (Your site will not map if you did not log into the site with Internet Explorer.  Both Chrome and Firefox will not work and cause this error).

Fix 1:  Choose "Open with Explorer" from the document library

  1. Log into the site with Internet Explorer
  2. Click to the right of a document/folder so that you see the ribbon menu in the top left. 
  3. Click on the "Library" menu item.
  4. Towards the right, you should click the item "Open with Explorer" (shown below to the far right):

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5. The library should now open up in Windows Explorer (file browser)

6. Now you should be able to click on the mapped drive.


Fix 2: Ensure "Keep me signed in" is checked before logging in

  1. Using Internet Explorer, log out of sharepoint (if you are logged in)
  2. Go to your sharepoint site.
  3. When it asks you to log in, do not click on your saved email address, but instead click "use other account"

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4. Before you enter your email address, check the box "Keep me signed in".


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5. Now enter your email and password. 

6. Once logged in, test the mapped drive connection.  You should now be able to get into the site.



Fix 3: Adding as a trusted site  


(SEAS domain-bound machines should not need to do the following.  Only do for non-domain-bound machines)

  1. Start Internet Explorer.
  2. Depending on your version of Internet Explorer, take one of the following actions:
    1. Click the Tools menu, and then click Internet options.
    2. Click the gear icon, and then click Internet options.
  3. Click the Security tab, click Trusted sites, and then click Sites


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cqllabel in ("sharepoint","o365") and type = "page" and space = "USERDOCS"
labelssharepoint O365

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