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You may have been directed to this page upon receiving an error message after trying to email your class list.

What do I do if I receive an error when attempting to email the class list?

The most common reasons for receiving an error from the Course Emailer are:

  • You may be trying to email the list from an email address that the Course Emailer does not recognize. (Confirm that you are sending from an email address in Canvas.)
  • The permissions for the mailing list may be set in such a way that prevents certain members of the course list from sending to or replying to the list. (See below for reasons why this might be.)
  • You may be trying to email a list from a course that has been concluded.  Once a course is concluded, emails cannot be sent to/ received from course mailing lists that are created by the Course Emailer.

Why don't I have permission to post to this mailing list?

The permission settings of the mailing list are managed by the course's Teaching Staff. Some mailing lists may be configured in such a way that only teaching staff can send and reply to the mailing list. A mailing list will have one of the following permissions: 

  • For staff to email members of this course; students and guests cannot send or reply to this mailing list.
  • For all members of this course to email each other; students and guests can send and reply to this mailing list. 
  • Anyone can send and reply to this mailing list. 
  • This mailing list is disabled.

If you are a student and believe you should have access to send and reply to the mailing list, please contact the Teaching Staff of the course.

As a member of the Teaching Staff, how do I manage the permissions for the mailing list?

If you are a member of the Teaching Staff and need help configuring the permissions of the list, please see our Wiki documentation on how to manage the permissions for the mailing list.

What happens when an unauthorized user tries to send an email to the mailing list?

If someone tries to send an email to a mailing list that they do not have permission to send to, they will receive a bounce-back email stating that message wasn't delivered. Below are the possible messages they could receive:

  • If a student or guest tries to send to a list that's set to "Staff Access":

***Your message could not be delivered to mailing list canvas-1234@coursemail.harvard.edu.***
The current settings of this mailing list do not allow students and guests to send messages to the list. Teaching staff manage the settings of each mailing list. Troubleshooting tips

  • If someone's email address is not a member of the list they are trying to send to:

***Your message could not be delivered to mailing list canvas-1234@coursemail.harvard.edu.***
This mailing list does not recognize the email address you are using. This could be because 1) you are not enrolled in the course or section, or 2) because you are attempting to send from an email address that is not your default address in your Canvas account. Troubleshooting tips 

  • If a mailing list has been disabled:

***Your message could not be delivered to mailing list canvas-1234@coursemail.harvard.edu.***
This mailing list has been disabled. Please contact the teaching staff for this course if you think this was in error.

  • If a mailing list doesn't exist (for example, the mailing list address was mistyped):

***Your message could not be delivered to mailing list canvas-1234@coursemail.harvard.edu.***
This mailing list does not exist. Please contact the teaching staff of this course if you think this was in error.


Who do I contact if I still need help?

Contact your local academic support staff* if you are still experiencing issues with the Course Emailer.

*Students who are cross-registering into a course at another school should contact the offering school's support staff. 

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