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! Issue: Encountering Shared Shelf performance problems (system slowness or unavailability)

 

Action:  Send an email to:  support@sharedshelf.org, and please copy LTS Support at:

                       lts-support@hulmail.harvard.edu.

 

! Issue: For anything not performance related, for example: workflow questions, navigational difficulties, additional training needs…

 

 Action 1:  Seek help from the local library Shared Shelf expert, Harvard Shared Shelf Cataloging

                           Working Group members, or others. Staff members are also encouraged to submit

                           questions to their colleagues on the Harvard Shared Shelf mailing list.   

                           See http://calists.harvard.edu/mailman/listinfo/harvard-shared-shelf-users to subscribe.

 Action 2: If the issue is not resolved locally (or Harvard colleagues are unavailable) and it is not an

                  issue of system slowness or inaccessibility, contact Harvard Library Technology Services by

                         submitting a Harvard support request to:

                         http://nrs.harvard.edu/urn-3:HUL.OIS:sharedshelf_support

                         The LTS Support Desk will acknowledge the request, refer it to Artstor or LTS staff as

                         appropriate, and communicate with the staff member about the resolution of the     

                         problem.

 

 

 

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