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When something goes wrong with either Aeon or the Aeon reporting service, it should be reported as soon as possible to Atlas Systems.



Verify the problem with one other Aeon-using staff member, then:

M-F 8am-5pm: Contact Atlas at 1-800-567-7401 x1 or

After-hours + Weekends: email, which sends a text message to all Atlas support staff.

cc: the following people

at Atlas Systems:

Chris Youngblood –

at Harvard:

Bill Comstock –

Mingtao Zhao –

Spruill Harder –

James Capobianco –

Tom Lingner –

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