When something goes wrong with either Aeon or the Aeon reporting service, it should be reported as soon as possible to Atlas Systems.
Verify the problem with one other Aeon-using staff member, then:
M-F 8am-5pm: Contact Atlas at 1-800-567-7401 x1 or firstname.lastname@example.org.
After-hours + Weekends: email email@example.com, which sends a text message to all Atlas support staff.
cc: the following people
at Atlas Systems:
Chris Youngblood – firstname.lastname@example.org
Bill Comstock – email@example.com
Mingtao Zhao – firstname.lastname@example.org
Spruill Harder – email@example.com
James Capobianco – firstname.lastname@example.org
Tom Lingner – email@example.com