When something goes wrong with either Aeon or the Aeon reporting service, it should be reported as soon as possible to Atlas Systems.
Verify the problem with one other Aeon-using staff member, then:
M-F 8am-5pm: Contact Atlas at 1-800-567-7401 x1 or email@example.com.
After-hours + Weekends: email firstname.lastname@example.org, which sends a text message to all Atlas support staff.
cc: the following people
at Atlas Systems:
Chris Youngblood – email@example.com
Bill Comstock – firstname.lastname@example.org
Mingtao Zhao – email@example.com
Spruill Harder – firstname.lastname@example.org
James Capobianco – email@example.com
Tom Lingner – firstname.lastname@example.org