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Emergency Issues:

If you are having trouble accessing the web pages, the client, or the reporting platform, contact Atlas support as soon as possible. If possible, verify the problem with one other Aeon-using staff member.

Atlas Support Contacts:

Harvard Contacts - Copy the following people when emailing Atlas support:

Non-Emergency Issues:

For non-emergency issues, such as trouble shooting and help with using, please email aeon-users@calists.harvard.edu.

Desktop Support

Please contact your local desktop support for issues relating to access to or downloading of the client. 

Login Requests/Password Resets

For new staff accounts, account updates, or password resets, please contact LTS.  

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