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Emergency Issues:

If you are having trouble accessing the web pages, the client, or the reporting platform, contact Atlas support as soon as possible. If possible, verify the problem with one other Aeon-using staff member.

Atlas Support Contacts:

Harvard Contacts - Copy the following people when emailing Atlas support:

Non-Emergency Issues:

For non-emergency issues, such as trouble shooting and help with using, please email

Desktop Support

Please contact your local desktop support for issues relating to access to or downloading of the client. 

Login Requests/Password Resets

For new staff accounts, account updates, or password resets, please contact LTS.  

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