If you are having trouble accessing the web pages, the client, or the reporting platform, contact Atlas support as soon as possible. If possible, verify the problem with one other Aeon-using staff member.
Atlas Support Contacts:
Harvard Contacts - Copy the following people when emailing Atlas support:
For non-emergency issues, such as trouble shooting and help with using, please email email@example.com.
Please contact your local desktop support for issues relating to access to or downloading of the client.
For new staff accounts, account updates, or password resets, please contact LTS.