Library Technology Services: Library Staff Documentation Center

LTS Support Services

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LTS triages and responds to support requests 9-5, Monday through Friday.  On weekends and holidays, in the event of a Library Systems emergency (i.e. system is down) call the HUIT 24/7 Operations Desk at (617) 495-7777. Please specify that you are calling about a library system.

Working from Home

Library system access

  • Systems that don't need VPN
    • Alma (HarvardKey)
    • Harvard Library E-Resources (HarvardKey)
    • HOLLIS Account (HarvardKey)
    • OCLC Connexion (OCLC symbol login)
  • Systems requiring Harvard VPN for access (partial list)
    • Cognos
  • Systems requiring Harvard VPN through a specific tunnel
    • ACORN
    • Aeon staff client
    • ArchivesSpace
    • DRS WebAdmin
    • EASi
    • Footprints web
    • HGL data loader
    • NextCloud
    • SFTP to LTS servers (e.g. Kant, DRS dropboxes)

LTS Demos

Library Systems